Borderless Billing
Bill and recognize revenue however you want natively in NetSuite.
ZoneBilling is a native SuiteApp, built for NetSuite meaning that all of ZoneBilling's functionality rests within the NetSuite platform and is operated directly out of your NetSuite interface. Bussinesses can use our powerful API Wrapper as part of ZoneBilling's Integrate features to connect to 3rd party applications, such as CRM, CPQ, and tax software like Avalara. Because ZoneBilling is built natively in NetSuite ERP, businesses see savings in time and total cost of ownership as the need to maintain multiple sets of data, systems, internal resources, and processes are eliminated.
With ZoneBilling, businesses are able to manage everything from simple, fixed recurring subscriptions to complex contracts with multiple billing scenarios, such as usage-based licenses, services fees, inventory, price tiering, and more. Businesses move to ZoneBilling because they know that their relationship with customers is always evovling and so will the way they bill, meaning flexible solutions inside an ERP provide the scalability needed for growth without sacrificing the functionality for innovation.
Many businesses manage revenue and billing separately given the complexity of requirements at both ends of the lead-to-revenue process. ZoneBilling allows you to bring both simple and complex billing and revenue directly into NetSuite by taking advantage of ZoneBilling's innovative architecture and NetSuite's powerful Advanced Revenue Management (ARM) functionality. Together, you have the ability to automate everything from order to ledger without losing any visibility or risking compliance.
LOVED BY FINANCE TEAMS
Why zone
Billing and revenue software you won’t grow out of
Businesses that thrive today and in the future have flexible and scalable technology that allows change and variation to unlock growth potential, not hinder it. ZoneBilling gives you the simple and complex capabilities to adapt your lead-to-revenue processes when and how you need to. Change or add billing scenarios and automate your revenue recognition with fewer clicks than ever.
Simple subscriptions to complicated contracts
Billing and revenue can suck to manage the bigger you get. With Zone, you can stop worrying about whether that new pricing model is worth it and start worrying about what improvement to make next. Build, modify, and template everything from one-time service fees to complicated recurring contracts with multiple billing scenarios, variable pricing, complex hierarchies, or unique bill-to / ship-to requirements. And whether it’s innovation, demand, or economic uncertainty driving change in your business, you’ll be ready for it due to the limitless flexibility that comes with billing natively in your ERP with best-in-class features.
Focus on the art of pricing. We’ll take care of the science.
Few things can unlock growth or bring your business to a halt like pricing. If only changing it were as easy as flipping a switch. When you’re testing out new tiers or exploring moving to a consumption or usage-based model, pricing gets complicated to manage quickly. You might even think it isn't worth the effort. With ZoneBilling built for NetSuite, not only can you Price how you want, you can do it all automatically. Set the Rate Type to determine your pricing model, build your pricing based on simple-to-complex formulas with Price Books or by automatically mediating and rating consumption data, and let ZoneBilling automatically calculate the price for each Charge on your invoice.
This is the kind of invoicing worth dreaming about
Billing different items to multiple locations but shipping everything to one, all on the same contract that you renew every year with uplifts and minimum commitments? Cool, we dig it. Selling a simple seat-based subscription to a business with 38 entities? Go you! If you dream it, we can bill it. Zone leverages add-on functionality with native NetSuite invoicing, payments, and most importantly, Advanced Revenue Management (ARM) to help you Build, Bill and fulfill everything from simple to complex billing models with the invoices to match. All without lifting a finger thanks to innovative features like Billing Profiles.
Who decided revenue recognition had to suck?
ASC 606 and IFRS 15 are the worst. Let’s not sugar-coat it. But, if you decide to play by the rules (which you should), you shouldn’t have to suffer just because you’re trying to do your job well. Zone utilizes NetSuite’s native Advanced Revenue Management (ARM) to automate key elements of your rev rec workflow directly along side your billing operations. No more duplicate invoices. No more manual reconciliation in Excel kind-of-crap (yuck, yuck, yuck). Just seamless revenue workflows you can rely on and every detail at your fingertips. All without losing your control, your audit trail, or your mind.
Automatic renewals mean happy customers for less work
If your contracts are complicated, chances are so are your renewals. A great renewal process can make happier customers, but not if it’s impossible to manage. With Zone, leverage your CRM/CPQ to send renewal contracts to NetSuite automatically, or let NetSuite auto-renew contracts for you (and even alert you). Zone’s Renew features support evergreen, extensions, new lines, or even entirely new subscriptions. Even create renewal templates to schedule automatic uplifts, change terms, and (de)escalations in quantities, price, discounts, or rates. Heck, we even have integrated CPI rates from the Bureau of Labor! Okay, we’ll stop now. We got excited. You can move along.
Salesforce? Yup, we do that! And your other apps too.
While we believe most businesses should operate as much as possible inside their ERP systems, we also recognize that there's no one-size-fits-all solution to managing every aspect of your business (and data) in one place. As they say, "Don't put all your eggs into one basket." ZoneBilling's Integrate features use a powerful API Wrapper to make bringing complex sets of data from other systems and sources, like your CRM/CPQ or proprietary product data, into NetSuite without the typical heavy lifting like manual mediation and reconcilliation.
CHALLENGES
It’s cool. We’re skeptical, too.
Can it really handle our billing and revenue? We’re pretty damn unique.
You’re not alone. Whether you run your business on subscriptions, seats, insertion orders, evergreen contracts, events, hours, whatever, billing and revenue get harder the bigger you get. And as new variables show up – customer demand, competition, and market changes – you’re forced to react. Fast. Yet most companies still respond to growth in those crucial moments by relying on age-old practices instead of forward-thinking technologies.
How am I supposed to find time to use another system when we can just use Excel?
We get it. More systems means more time, more training, more logins, and more "risk." In fear of over complicating things, losing control, and opening Pandora's box of security nightmares, it's easy to default to decades-old software we're comfortable with. Excel is sexy, after all. In the beginning (we agree), this feels fine. But down the road this approach can actually start moving us backwards. Spreadsheets go from fun to frustrating and human errors are all but inevitable. Now that's risky.
What if some automation error comes back to bite us down the road?
Machines can't do what humans can, absolutely. And they're not supposed to. But the inverse is true, too. While automation is prone to errors like anything, the potential for screw-ups are significantly less than during manual processes. Especially when you're dealing with many complex transactions a day. With the right audit trail in your software, automation errors become simple fixes. Finding a missing zero in a spreadsheet? Now that's a whole different ball game. #nothanks #wepass
BORDERLESS BILLING
If you can dream it,
you can bill it
The way you bill is too important to be disabled by your software to test, implement, or update the way you need: in real-time. To put it bluntly, spreadsheets and third-party apps don't cut it anymore.
Don't get caught wondering if your software can handle it. Know it can. The best billing and revenue solutions help you put up borders when you need them and tear them down when it’s time to grow.
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backwards Processes
Slow, siloed billing and revenue are risky business
Manual processes
While some level of manual work inside spreadsheets is to be expected (and enjoyed), using manual processes at the wrong time and stage in your business can go from annoying to harmful in a matter of moments. When you're scaling multiple billing or business models at the same time across borders, you don't have time to be reconciling thousands of records. And neither do your deadlines.
Human errors
Closing the month, audits, and invoice management are hard enough to keep up with at the pace business moves today. Sure, manual processes are annoying but human errors make for a never-ending nightmare. And when you're dealing with invoices in the hundreds or more, it's to be expected you'll make a mistake or two. The question isn't whether it will happen or not. The question is whether business can afford the risk (over and over again).
System vulnerabilities
You've probably heard 100 times before that more systems means more risk, so we'll only repeat that in the first sentence. Consolidating sets of data and therefore systems is a key step in mitigating your likelihood of running into an issue of systems improperly (or not) talking to each other, exposing yourself to unnecessary security risks, and creating the inevitable ball of yarn that will cost you more than you'll want to pay three years from now.
Compliance risk
As the game of growth continues to advance at a rapid pace, so do the rules. While you certainly need time to understand these evolving regulations, you might not necessarily have time to continuously re-think the way you stay compliant. Your systems should make adapting to things like ASC 606 as easy as clicking a few buttons without putting you at additional risk just because your revenue rules are a little complex or unique.
Time constraints
Deadlines imposed by everything from closing month end to years of audits constantly add pressure to the already-full plates of finance teams. Businesses are left with the paradox of slowing down growth in favor of more structure or burning people out from hours of manual labor a machine can do. Seperate systems for billing and revenue only exasterbate the problem, requiring teams to dedicate expert-level resources to tedious tasks like revenue reconcilliation or data mediation.
Dirty data
After spending enough time in the early stages of scaling up, we've learned that quality data starts as a luxury and rapidly becomes a necessity as you grow. Businesses who start their scale-up journey in multiple systems are automatically starting with what we call dirty data, which comes at an inevitably high cost or amount of technical debt. While data isn't the answer to everything, clean, quality data holds the key to some of the most important decisions you'll make as a business.
Forward Finance
Faster, native billing and revenue means more freedom
Borderless billing
Businesses need the freedom to adapt, grow, and scale their business and associated billing models without the constraints of manual work or system limitations. Today's typical approach of multiple systems for financials, billing, and revenue creates bottlenecks that can take years to unwind. But businesses using billing systems that are native to their ERP, like ZoneBilling, are outshining the competition in speed to market and ability to pivot.
Automated revenue
With ZoneBilling, the ability to automate your revenue reconciliation while retaining compliance with ASC 606 and IFRS 15 means no more hours-turned-to-days spent in spreadsheets reconciling data between separate billing and revenue systems. The days of hypergrowth mean managing a network of poorly integrated platforms are over. ZoneBilling unites everything order-to-cash into NetSuite, giving you the ability to configure to whatever rules and requirements you have.
Adaptive invoicing
Easily adapt your invoices to meet the unique requirements of your customers, Whether splitting up charges to different invoices, complex bill-to / ship-to requirements, or managing the consolidation of fees across entities, ZoneBilling's unique features like Billing Profiles help you manage billing the way you and your customers need, not the way the software forces you to.
Easier audits
Oh audits. Managing month-end can be stressful enough, let alone working on an audit from three years ago, two years ago, and last year. Understanding the details becomes incredibly difficult to impossible when data is entered manually, reconciled in spreadsheets, and systems aren't effectively integrated. With ZoneBilling, every detail from contract to individual charge is completely visible, even if automated. This is the audit trail you've been waiting for.
Quicker Closes
With everything lead-to-revenue in a unified data set – customers, contracts, invoices, payments, revenue – month-end closes go from exhausting to easy. We’ve even seen customers go from 17 days to 2 days close time. We asked them what they do with all their new found freedom, but they’re keeping it a secret. We think drinking margaritas, but maybe that’s just us projecting.
Limitless potential
We built ZoneBilling with the purpose of allowing finance teams to unlock growth potential within the business, like innovative pricing models, without taking on the additional headaches of manual data mediation, complex pricing formulas in excel, or giant spreadsheets with recurring subscription and usage data. You deserve better, and so do your customers. Whether you're only charging customers a simple subscription or managing incredibl complex contracts, ZoneBilling is ready to help you grow—today and tomorrow.
PROCESS
How does ZoneBilling work?
Create your subscription
Subscriptions are a custom and powerful native NetSuite ZoneBilling record that help you create and manage everything from simple recurring fees to complex contracts with tiers, services, hardware, you-name-it.
Each Subscription is configured by adding a variety of Subscription Items to match the elements of your contracts, whether a recurring usage-based license, a single-time implementation fee, or hardware rentals.
You can deeply customize your contracts at the Subscription, Subscription Item, or even Charge-level for maximum control, giving you almost limitless options to grow your business. Plus, template common subscriptions or contracts to make billing new customers a breeze.
Each Subscription is configured by adding a variety of Subscription Items to match the elements of your contracts, whether a recurring usage-based license, a single-time implementation fee, or hardware rentals.
You can deeply customize your contracts at the Subscription, Subscription Item, or even Charge-level for maximum control, giving you almost limitless options to grow your business. Plus, template common subscriptions or contracts to make billing new customers a breeze.
Use custom data for dynamic rating
ZoneBilling is unique in its ability to utilize custom data in combination with dynamic Rating capabilities to easily create simple to complex pricing structures, all depending on how you charge your customers.
We do this by using custom records to capture critical customer data points you'd like to use in your pricing model. Our powerful API Wrapper allows you to pull this data in and mediate it automatically.
Then, leveraging the power of Saved Searches we can query those records and perform additional formulaic calculations on the data to process it for Invoicing. We call these Rate Plan Search Maps.
We do this by using custom records to capture critical customer data points you'd like to use in your pricing model. Our powerful API Wrapper allows you to pull this data in and mediate it automatically.
Then, leveraging the power of Saved Searches we can query those records and perform additional formulaic calculations on the data to process it for Invoicing. We call these Rate Plan Search Maps.
Build your invoice and bill customers
ZoneBilling will automatically generate the standard NetSuite native invoice record. If any of your items require fulfillment, ZoneBilling will also generate the required Sales Order.
Taxes can be calculated leveraging native SuiteTax capabilities or through SuiteApp partners such as Avalara. Users can then easily navigate between the contract or subscription and the invoice for checks and balances, all completely in NetSuite.
ZoneBilling also utilizes features like Billing Profiles to determine if any unique delivery requirements should be applied during the invoicing process, like consolidating fees across multiple accounts onto a single invoice record or breaking up fees from a contract across multiple bill-to entities.
Taxes can be calculated leveraging native SuiteTax capabilities or through SuiteApp partners such as Avalara. Users can then easily navigate between the contract or subscription and the invoice for checks and balances, all completely in NetSuite.
ZoneBilling also utilizes features like Billing Profiles to determine if any unique delivery requirements should be applied during the invoicing process, like consolidating fees across multiple accounts onto a single invoice record or breaking up fees from a contract across multiple bill-to entities.
Automatically apply adjustments and renew
If your business intends to renew contracts or subscriptions with customers, ZoneBillings Renew features allow for the automatic application of adjustments like upsells and automatic renewal of contracts based on your configuration, including alerts.
To do so, you can leverage your CRM/CPQ to send renewal contracts into NetSuite or let NetSuite auto-renew contracts for you. ZoneBilling supports evergreen, extensions, new contract lines, and even entirely new subscriptions.
If needed, create renewal templates to schedule uplifts, change terms, or (de)escalations in quantity, price, discounts, or usage rate. And with our custom integration with the Bureau of Labor, you can store CPI rates within NetSuite.
To do so, you can leverage your CRM/CPQ to send renewal contracts into NetSuite or let NetSuite auto-renew contracts for you. ZoneBilling supports evergreen, extensions, new contract lines, and even entirely new subscriptions.
If needed, create renewal templates to schedule uplifts, change terms, or (de)escalations in quantity, price, discounts, or usage rate. And with our custom integration with the Bureau of Labor, you can store CPI rates within NetSuite.
Videos
See it in action
How does ZoneBilling connect to NetSuite?
ZoneBilling is a Native NetSuite SuiteApp, and this means ZoneBilling is entirely inside the walls of NetSuite. There is no integration or third-party system. Having an all-in-one solution allows you to eliminate the added costs and chaos involved with a multi-platform approach, eliminating reconciliations between billing and ERP systems.
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How Does ZoneBilling Access Usage Information Managed in Proprietary Software?
Does your consumption or usage activity live in a system outside of NetSuite? No problem. An integration can set up your proprietary system to send usage data to NetSuite, giving ZoneBilling seamless access to that information. This data transfer can happen in one of three ways: ZoneBilling API Wrapper, CSV upload, and manual entry.
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Can ZoneBilling Handle Usage-Based Billing?
Do you only think of fixed recurring billing when someone mentions subscription billing solutions? You’re not alone. Although fixed recurring subscription billing—think Netflix—has gained popularity (for a good reason, but that’s for another post), SaaS subscription companies offer different subscription products and services, including usage-based subscription billing.
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Does ZoneBilling handle different billing cadences such as monthly, quarterly, and annually?
Any way you can bill, Zone can, too. Complex scheduling requirements? No problem. ZoneBilling’s native functionality is flexible, handling multiple billing cadences, including monthly, quarterly, and annually based on your calendar or anniversary.
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Get your ZoneBilling demo
Why wait to make automating your billing and revenue a breeze? Talk to a Zone Apps expert and learn how ZoneBilling can help your business scale your billing and revenue operations completely in NetSuite.
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Don't miss the opportunity to meet Zone & Co and our partner MacroFin at the World Finance Forum in London on March 23 and 24, 2023. We'll be co-sponsoring the event, exhibiting, and hosting a 30-minute roundtable session. We look forward to networking with you!
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In the final episode of our three-part “Finance in the Clouds” mini-series, George Padilha and Sam Blass of Avalara return to discuss how technology can simplify sales tax compliance. Listen to the full episode here or wherever you get your podcasts.
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From Chaos to Clarity: How One VP of Finance Helped Her Company Become Sales Tax Compliant
In episode two of our three-part “Finance in the Clouds” mini series, we sat down with Nichole Peterson of Chatmeter to discuss the complexities of sales tax. Listen to the full episode here or wherever you get your podcasts.
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