Professional Services & Support

Get the expertise & support you need to maximize your Zone instance

Read overview

Here’s how we can help

We know that each deployment of Zone products is unique, so we offer a breadth of services to design, implement, and optimize solutions for scale.

The best finance experiences are built with Zone

Implementation services

Each business is unique. We’ve completed thousands of implementations, and always make sure your Zone product aligns with your NetSuite setup and business goals.

Standard implementation

Breeze through implementation. Cover your own prerequisites and get going after just a few tailored sessions. Perfect for simple scenarios.

Premium implementation

Spring for full-service implementation. Ensure optimal performance with Zone’s expert assistance at every stage: from prerequisites, to setup, to configuration, to training and beyond.

Billing and reporting

We partner with you in setting up efficient workflows and data flows that meet your needs: from advisory analysis, to testing and training, to data migration, configuration, and customization.

"We have been a happy customer for several years. In addition to reliable technology that works on a platform we know (NetSuite), Zone has been a reliable consulting and advisory partner. Their capabilities allowed us to get more out of our ERP."
Connor Huffman
VP of Corporate Development at Escalante Golf

Support services

Our extensive knowledge base, videos, and around-the-globe support take care of our customers. We’re in this for the long haul, and our support gives you confidence to be unstoppable.

Quick boost 

Get a short-term boost of support to make your post go-live transition easier. Our dedicated team can deliver live support, training, and guidance to realize your goals on Zone’s products.

Standard support

Browse self-serve support answers to your questions, with real human help just a couple clicks away. Our extensive knowledge base and global support team is always available.

Premium support

Relax; we’ve got you covered with immersive on-screen walkthroughs and fast response times. Our team is ready to talk you through new scenarios or onboarding new teammates.

"Ace Parking has been using Infinet Cloud (now ZonePayroll) for seven years & we are extremely pleased with the instant support we receive and the knowledge library available to us. All updates & changes like STP are seamless and the 'How To' guides are extremely helpful!"
Zone user
Verified SuiteApp.com review

Growth services

Fast growth and acquisitions are net positives–but they often require a few changes. Our Professional Services team has got you covered, with years of experience in managing acquisitions, reconfigurations, and new scenarios within NetSuite.

Expansion implementations

Get more value by implementing more of your existing Zone product features. Our expert advisors analyze your current processes, get rid of the clunky workarounds, and provide best-practice automations. Plus, our M&A playbook can support your team through each new acquisition.

Architecture optimization

Lean on us when you are seeing slowness or feel that your automations aren’t working as smoothly as hoped. Our System Architects can review your system performance and provide technical, transactional, and integration services.

Configuration optimization

Got new reporting needs, use cases, or automation requests? We’ll enhance your day-to-day Zone product use within NetSuite. Our team supports everything from strategic advisory services, to hands-on-configuration, to training and documentation – and even Zone API use.

Subscription services 

Gain a dedicated Zone resource for a set number of hours per week. Your vetted consultant will know your goals inside-out and can provide end user assistance, offer best practices, set up new scenarios, and provide optimization services. The only part-time help that gives full time benefits!

"My highest praise for the entire ZoneCapture process was the implementation. [...] In a matter of weeks, everything was ready to go and allowed us to just run."
Zone user
Verified G2 review

Have questions?

Get in touch to discuss the right mix of services for your organization’s present and future
Contact us

Implementation FAQs

Implementation

How long does the typical implementation process take?

The duration of the implementation process varies based on the complexity of your organization's needs and the specific products you select. Most implementations will be completed within a few weeks. Billing implementations take a few months, due to the significant scope of billing configurations and user acceptance testing.

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What level of customization can be done during the implementation?


Our implementation process is highly flexible. We customize your configuration to align with your existing NetSuite setup and finance processes. This includes tailored workflows, custom fields, requested integrations (where applicable), product settings, and more. Our goal is to make sure our solutions are a perfect fit to maximize your day-to-day efficiency.

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 Can Zone & Co integrate with our existing ERP or accounting software?

Yes. Zone & Co solutions are built natively within the NetSuite environment, meaning they integrate seamlessly with all NetSuite modules and functions. They also provide a consistent user experience. Beyond NetSuite, we provide integrations with best-in-breed solutions such as Salesforce, Stripe, AWS, and Azure Blog, which reduces manual entry and improves accuracy. View our integrations.
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The duration of the implementation process varies based on the complexity of your organization's needs and the specific products you select. Most implementations will be completed within a few weeks. Billing implementations take a few months, due to the significant scope of billing configurations and user acceptance testing.

Our implementation process is highly flexible. We customize your configuration to align with your existing NetSuite setup and finance processes. This includes tailored workflows, custom fields, requested integrations (where applicable), product settings, and more. Our goal is to make sure our solutions are a perfect fit to maximize your day-to-day efficiency.

Yes. Zone & Co solutions are built natively within the NetSuite environment, meaning they integrate seamlessly with all NetSuite modules and functions. They also provide a consistent user experience. Beyond NetSuite, we provide integrations with best-in-breed solutions such as Salesforce, Stripe, AWS, and Azure Blog, which reduces manual entry and improves accuracy. View our integrations.

Services

How do professional services contribute to greater ROI with Zone’s products?

We provide a truly consultative approach, rooted in best practices and deep expertise from decades as controllers, accountants, NetSuite admins, and solution architects. Our team analyzes your needs to uncover solutions that can reduce manual workloads, improve data accuracy, streamline performance, and enable better reporting for better decision-making.
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What level of customization can professional services provide?

Professional services can tailor Zone products to your specific needs, from configuring dashboards and reports to developing custom scripts and workflows that align with your unique business processes. We also tailor training based on your own organization’s requirements.
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Do you provide professional services on NetSuite itself?

Our professional services team are experts in Zone products. If you need assistance with your general NetSuite configuration, we would be happy to make an introduction to any of our vetted partners located in North America, Europe, and Asia Pacific regions. View our partner network.
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We provide a truly consultative approach, rooted in best practices and deep expertise from decades as controllers, accountants, NetSuite admins, and solution architects. Our team analyzes your needs to uncover solutions that can reduce manual workloads, improve data accuracy, streamline performance, and enable better reporting for better decision-making.

Professional services can tailor Zone products to your specific needs, from configuring dashboards and reports to developing custom scripts and workflows that align with your unique business processes. We also tailor training based on your own organization’s requirements.

Our professional services team are experts in Zone products. If you need assistance with your general NetSuite configuration, we would be happy to make an introduction to any of our vetted partners located in North America, Europe, and Asia Pacific regions. View our partner network.

Support

Where can I find answers to common issues or questions?

Our comprehensive Knowledge Base is your first stop for finding answers to common questions and issues. It’s regularly updated with articles, troubleshooting guides and best practices to help you resolve issues quickly on your own. You can also find the latest release notes.
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What resources are available for learning how to use your products?

After implementation, customers can access our Learning Center that features online training videos. These on-demand videos allow you to learn at your own pace. Plus, they are excellent tools to train or onboard new employees on Zone products. If organization-specific training is requested, please contact your dedicated account manager or contact support.
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What happens if we encounter an issue after hours?

Our 24/5 support means that our support team is available 24 hours a day, five days a week. We provide continuous support from Monday through Friday, ensuring your business receives assistance whenever needed during the workweek. You can access after-hours support the same way you would during regular business hours. Our team is always on standby to ensure business continuity.
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Our comprehensive Knowledge Base is your first stop for finding answers to common questions and issues. It’s regularly updated with articles, troubleshooting guides, and best practices to help you resolve issues quickly on your own. You can also find the latest release notes.

After implementation, customers can access our Learning Center that features online training videos. These on-demand videos allow you to learn at your own pace. Plus, they are excellent tools to train or onboard new employees on Zone products. If organization-specific training is requested, please contact your dedicated account manager or contact support.

Our 24/5 support means that our support team is available 24 hours a day, five days a week. We provide continuous support from Monday through Friday, ensuring your business receives assistance whenever needed during the workweek. You can access after-hours support the same way you would during regular business hours. Our team is always on standby to ensure business continuity.