Support Center

Live Support News

Notification

The ZoneReconcile 5.13.2 version requires additional permission. If this is not added, users may encounter the following error:

Error: SSS_SEARCH_ERROR_OCCURRED
‍Search error occurred: Record 'customrecord_zr_ffm_license' was not found.

‍To resolve the error, go to Setup > Users/Roles > Manage Roles > and add the following permissions to roles working with ZoneReconcile statements:

• ZR LMS License (Custom record)
• SuiteScript (Setup)
• SuiteScript Scheduling (Setup)

Once updated, advise users to clear cache and cookies.