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General Support Update – April 3 & 6 Public Holidays
Please note that the Support Team will be out on April 3 & 6 for public holidays across all regions.
April 3 (Friday): Support unavailable
April 6 (Monday): Support unavailable
April 7 (Tuesday): Support resumes with limited staffing
During this period, responses may take longer than usual. We appreciate your patience and understanding while our team is away.
Thank you for your cooperation!
⚠️ Issues after the ZoneCapture update?
If you are experiencing glitches or loading errors immediately following the bundle update, please clear your browser’s cache and cookies.
How to do it:
- Chrome: Settings > Privacy and security > Clear browsing data.
- Edge: Settings > Privacy, search, and services > Clear browsing data.
- Safari: Settings > Privacy > Manage Website Data > Remove All.
Note: We recommend restarting your browser after clearing the data for the best results.
In most cases, this syncs the new update and resolves the issue instantly.
Premium Support customers
We're currently switching our telephone system, please reach out to your dedicated Customer Success person to obtain a new phone number. Thank you for your understanding!
Issues with Netsuite? Verify the NetSuite status here, and file a NetSuite support case through your NetSuite account.